Frequently Asked Questions
bibaji FAQ — all your questions answered here
From opening an account to bKash/Nagad deposits, withdrawals, bonuses and security — whatever question you have about bibaji, you will find a detailed answer on this page.
bibaji is a reliable, secure and entertaining online gaming platform for players in Bangladesh. Whether you are a new player or an experienced one — questions about account registration, payment methods, game rules, bonus terms or responsible gaming policy can come up at any time. Below, the most frequently asked questions are answered clearly and simply across five categories. If you cannot find the answer you need, contact our 24/7 live chat support.
Section 01
Account and Registration
When registering at bibaji you will need an active mobile number, a password, and you must select BDT as your currency. The registration process takes only a few minutes to complete. Make sure the details you provide are accurate, as they may be required for identity verification at the time of withdrawal.
bibaji is for people aged 21 and above only. Minors are not allowed to use this platform. During registration you must confirm that you are at least 21 years old. Documents proving your age may be requested during the verification process.
No. Only one account per person is allowed. Creating multiple accounts may result in all of them being permanently closed, and any balance held in those accounts is at risk of being forfeited. bibaji monitors the activity of every account to ensure fair play.
Go to the bibaji Login page and enter your registered mobile number and password to access your account. If you forget your password, use the "Forgot password" option to receive a verification code on your mobile and set a new password. If you notice any suspicious activity, report it immediately via live chat.
bibaji may require identity verification before withdrawals above a certain amount, to maintain security and fair play on the platform. The process is completed by submitting a copy of your national ID card or passport along with a selfie. You will be notified by live chat or email once verification is complete.
Section 02
Deposits and Withdrawals
Deposits to bibaji via bKash are generally processed instantly. In most cases your bibaji account balance is updated within a few seconds to a few minutes. If there is a delay due to network issues, contact live chat with your transaction ID and the matter will be resolved quickly.
The minimum deposit amount at bibaji is ৳100 (the same across all payment methods). The minimum withdrawal amount is ৳800. Withdrawal requests below this amount are not possible. So before requesting a withdrawal, make sure your balance is at least ৳800.
Withdrawals from bibaji to Nagad or Rocket are generally completed within 30 minutes to 3 hours. The same timeframe applies to bank transfers. There may be slight delays during busy periods, but if it takes longer than three hours please contact live chat.
bibaji does not charge any additional service fees of its own for deposits or withdrawals. However, the mobile banking service you use (bKash, Nagad, Rocket, Upay) may apply its own transaction fees — this depends on the terms and conditions of that service.
bibaji currently supports deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank transfer. The most popular mobile banking options in Bangladesh are supported, making it easy to transact from anywhere in the country.
Common reasons for a rejected withdrawal include — incomplete account verification, unmet wagering requirements on a bonus, or a balance below the minimum of ৳800. Contact bibaji live chat and the support team will explain the reason clearly and help resolve it quickly.
Section 03
Games and How to Play
To bet on BPL and other international cricket matches at bibaji, go to the Cricket section. You can place bets both before a match starts and while it is in play. You can bet on various markets including match winner, top batter and total runs. Always confirm the bet amount and odds before placing your bet.
Slots run on Random Number Generator (RNG) technology, so every spin is completely independent. There is no guaranteed winning strategy. However, keeping your bet size in check, making use of free spin bonuses and choosing lower volatility games can give you a more balanced experience. You will find a variety of game types on the bibaji slots page.
In the bibaji Casino section you will find live dealer games from Evolution Gaming, Ezugi and other providers — including live roulette, live blackjack, live baccarat, Sic Bo and much more. You can play with real dealers in real time, which recreates the atmosphere of an actual casino.
Yes. bibaji is fully optimised for mobile browsers. Just visit bibaji.cam from any Android or iOS smartphone or tablet browser and all games are available. There is no need to download a separate app — the website itself is mobile-friendly.
All games at bibaji use software from internationally recognised game providers, which runs on RNG (Random Number Generator) technology. This ensures that the outcome of every spin, card or ball is completely random and no one can predetermine a result.
Section 04
Bonuses and Promotions
The bibaji welcome bonus is a 100% match on your first deposit, up to a maximum of ৳10,000. For example — if you deposit ৳1,000 you receive a bonus of ৳1,000, giving you a total balance of ৳2,000. To use the bonus, a 20x wagering requirement must be met. This means you need to place a total of ৳20,000 in bets for a ৳1,000 bonus.
The bibaji VIP program has four tiers: Bronze, Silver, Gold and Platinum. Your tier advances through regular play, and you receive cashback every week. The weekly cashback rates are up to 0.2% at Bronze, up to 0.5% at Silver, up to 0.8% at Gold and up to 1.0% at Platinum.
A wagering requirement means you must place a specified amount in bets before you can withdraw a bonus. At bibaji a 20x wagering requirement applies to bonuses. Any bets placed on any game count towards this amount. You can track your wagering progress in your account. Once the requirement is met, winnings from the bonus become withdrawable.
bibaji regularly offers various promotions for registered players — reload bonuses, cashback and special occasion offers are among the notable ones. Visit the bibaji Casino page to see current offers, or ask via live chat. Check the bibaji page regularly to stay updated on new promotions.
No, a bonus cannot be withdrawn directly. The 20x wagering requirement must be fulfilled first. However, the money you deposited yourself can be withdrawn at any time (subject to the minimum of ৳800). If you cancel the bonus, you can only withdraw from your actual deposited balance.
Section 05
Security and Responsible Gaming
bibaji uses SSL encryption technology to keep all data secure. Personal information is stored on encrypted servers and is never shared with third parties. Financial transactions are processed through a secure payment gateway. bibaji is a secure and encrypted platform.
Yes. bibaji believes in responsible gaming. You can temporarily close your account or self-exclude for a set period of time if you wish. To use this feature, contact us via live chat or email at [email protected]. You can find more details on the Responsible Gaming page.
bibaji gives players the option to set their own spending limits. If you want to set a daily, weekly or monthly deposit limit, let the support team know. This is an effective way to protect yourself from overspending and is part of bibaji's responsible gaming policy.
The bibaji support team is available 24 hours a day, 7 days a week via live chat in Bengali. Whatever the issue — deposit, withdrawal, game or account — you will get an immediate response. You can also reach us by email at [email protected].
No. bibaji strictly follows a 21+ policy. Anyone under the age of 21 is not allowed to use this platform. Parents should use parental controls to restrict access to bibaji accounts on their devices. If an account belonging to a minor is identified, it will be closed immediately.
Still have questions? Contact support
bibaji's Bengali-speaking support team is with you 24/7. Get a response on live chat within minutes.